You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.
Where should I save the download file? You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download? Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download? When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days and you did not purchase the Extended Download Service (EDS) for your order, then the download period has expired.Please click here to look up your order and purchase EDS for your product.
If you purchased EDS but are still unable to download, make sure the order is not more than two (2) years old. EDS downloads are limited to two (2) years after the initial product purchase.
EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
If your product requires a serial number or activation code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or activation code by looking up your order.
First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.
Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support